Did you know that our personalities are formed by the age of 4? Personality is the combination of thoughts, emotions and behaviors that makes you unique. It’s the way you view, understand and relate to the outside world, as well as how you see yourself.
The right types of personality and attitude is what will make your employees stand out and can set your company apart from the competition. We’ve all had outstanding customer service at some point in our lives, and what happens when we do? We go back! Whether it’s a sales assistant in a clothing store or a waiter in a restaurant, certain types of personality attract us to want to visit there again. Imagine how your customers would feel if your staff had the same effect!
I have always believed that you should recruit for attitude and train for skills. A shocking 46% of all new hires fail within their first 18 months. But the real shocker is that 89% of them fail for attitudinal reasons and not skills!
This is why it’s crucial that you have the right personalities and attitudes in your business. We’re all looking for something different… no two jobs or two candidates are the same but it’s all about getting the right type of people for your business. Skills can be taught, we all know that, but personality and attitude is hard to change.
Look, there’s no point in searching for someone who has an amazing attention to detail and at the same time, they’re a super-hungry, gregarious, driven sales person, we know this is an incredibly rare find. Also you know those people in your business that smash sales targets but can’t work with anyone and just ooze attitude and toxicity? Just like those “Or bless em” kind of people that aim fire and miss at most things but they’re just lovely to have around and everyone likes them. If there’s one thing we should all be absolutely clear about when hiring our top teams, and mid and lower to be fair is beware the high achievers with bad attitudes and low achievers with great attitudes. Latest research shows that people nowadays don’t leave a bad boss as much anymore, they’ll put up with them but only if they respect and enjoy and learn from the other people around them and the job/work they do is stimulating and interesting.
Have you considered personality testing when you are recruiting? It can provide valuable insights into candidates’ workplace preferences, behaviour and level of competence, which can help with your recruiting decisions. These are personal attributes that it’s difficult to train employees on — such as being a people-person, having an upbeat personality, or possessing a keen ability to learn new things.
So if you know what types of personality or attitude you want for your business, make sure you recruit for them. Don’t employ a really shy candidate for an outgoing sales role, it just won’t work! If your staff have the right attitude that fits in with your company culture then not only will they be more motivated in their role, but they will also be happier and more productive. Which is a win-win situation for you!
As the saying goes, “Success is 99% attitude and 1% aptitude” and I totally agree! Having the right people with the right attitude will most definitely make your business more successful. If you want to know how you can recruit for attitude check out our latest BLOG.
I’m always fascinated why people move jobs. It’s great for me, the more the merrier I’m a recruiter! (joke) But the facts are so startlingly eye-wateringly obvious to me. Two things that are key in a business and a team. Look after your colleagues and look after your customers, nothing else matters. I see so many “younger” people move jobs or start looking for a new job the minute they have a bad day or a harsh word thrown their way. Vilfredo Pareto 1848-1923 would like this one. 20% of time at work or our jobs are difficult, rotten, painful, tiring you name it and 80% is pretty fabulous, and that’s a GOOD JOB! Look after it…
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We build long lasting relations with our clients, 75% of our business today is from repeat business or through recommendations. Many of our clients have been happily recruiting with us since day one.
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