Return Of The Human Business Advisor In Banking | Faisal Khan And Elizabeth Smith (Natwest)

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Mr Khan and Ms Smith emphasised how Banks were looking to lose the ‘Computer says no’ image that they feel has developed in recent years. Instead they are moving more towards a return to the practice of business owners speaking face to face with an advisor who is able to offer a tailor-made package of products and services based on their individual requirements.

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